Amazon dismisses employees for filtering email addresses and customer phone numbers

Andrew Cummings
January 13, 2020

Amazon hasn't discussed the impact on the customers or the steps it plans to take in order to prevent this from happening in the future.

The spokesperson declined to share details on how many employees were involved, Business Insider reports.

"We are writing to let you know that your email address and phone number were disclosed by an Amazon employee to a third party in violation of our policies", Amazon's customer service team said in an email to a customer shared Friday on social media.

Amazon said no other user data was shared.

In an email to Business Insider, an Amazon spokesperson confirmed the incident, saying its internal system identified "suspicious behaviour" and immediately terminated those employees involved. The news was reported earlier by TechCrunch. It is not known whether this type of exchange occurred in the last incident. Reportedly, these employees were spying on customers using Ring cameras.

In a separate event this week, Amazon said it fired four Ring employees for misusing their access to customers' video feeds.

The move reflects Amazon's recent efforts to further protect personal customer data. The e-mail said a single Amazon employee was found to be responsible for the theft, but later stated that more than one Amazon employee was responsible.

Amazon has been in hot waters for quite a while now, thanks to the various security breaches that the company has suffered. The issue was brought up in Amazon's public seller forum too, drawing dozens of responses from affected sellers.

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