Indigo flight manhandling case: All you need to know

Andrew Cummings
November 8, 2017

India has recently implemented new rules barring troublesome passengers from flying for up to two years after a lawmaker admitted assaulting an airline official. Turns out the person who recorded the assault has been sacked from his job by the airlines reportedly in order to bury the incident.

The video of the incident has surfaced the Internet garnering huge attention from people including the concerned ministers.

However, it was later revealed that the individual who recorded the video was the one who was sacked first, according to a Times Now report.

Meanwhile, IndiGo airlines too has released a statement, now that the video has gone viral, and said that they are aware of the incident and have apologised to the passenger.

The video shows a man (possibly in his 50s) arguing with two IndiGo ground staffers before boarding a shuttle bus. He said, "The subsequent action of the airline in sacking the whistleblower is the icing on the cake of gross misconduct". However, the context of the argument is not clear from the clip.

Well, this happened soon after a couple of days of PV Sindhu's complaint on Indigo airlines against its staff. I had personally spoken to the passenger and asked for an apology. An airline staffer can be heard objecting the passenger using abusive language.

"We are seeking a report from the Directorate General of Civil Aviation".

"The stock decline can be seen as nothing more than a knee-jerk reaction to the video", Vishal Rampuria, an analyst at HDFC Securities said. "Under the code of conduct violation, this incident was probed and action was taken against the staff".

"MoCA (Ministry of Civil Aviation) has already asked for a detailed report from Indigo by tomorrow".

"I acknowledge the unpleasant experience our passenger went through, while engaging with our staff at Delhi airport". Our apologies as this does not reflect our culture.

The incident reportedly occurred on October 15 when IndiGo flight 6E 487 landed in Delhi from Chennai.

It further added that during the entire conversation, the ground staff remained calm.

"Even while the investigation was going on we immediately suspended the involved employees".

Other reports by iNewsToday