British Airways suffers IT outage, cancels flights

Andrew Cummings
June 5, 2017

Heathrow tweeted a statement confirming all BA flights scheduled to take off from London's two main airports have been cancelled for the rest of Saturday.

The airline said it has suffered a "major IT systems failure" and apologised to its passengers.

Apologising for the disruption, BA said affected customers could claim a full refund or rebook to a future date for travel up until the end of November 2017.

London's Heathrow Airport said it expected further delays and cancellations of British Airways flights on Sunday (May 28) and told passengers not to travel to the airport unless they were rebooked on other flights.

The problem comes on a bank holiday weekend, when tens of thousands of Britons and their families are travelling.

British Airways, which has cancelled all flights from Heathrow and Gatwick due to a global IT problem, has posted a video message by its Chairman and CEO Alex Cruz on the company's Twitter.


All of BA's check-in and operational systems have been affected by the issue, including the airline's customer service phone lines and rebooking function.

This is a developing story.

BA has not said what is causing the computer problem, but said it was working to resolve it as quickly as possible.

There is no evidence at this stage to suggest the system failure was caused by a cyber attack, the British flag carrier told BBC.

Around the world, planes were grounded and passengers stuck either in terminal buildings or on planes themselves as a shortage of available gates meant incoming passengers had no opportunity to disembark.

"We are extremely sorry for the significant levels of disruption caused to our customers".


It's not the first time computer problems have caused hassles at BA.

The airline has suffered other IT glitches recently, leading to severe delays for passengers in July and September previous year.

Passenger Roshni Burt, who was flying from Heathrow to Bahrain with her young son, said there was no news about when her flight would depart.

BA has also advised customers to continue to check the status of their flight on its site www.ba.com before heading off to the airport.

Have you been caught up in the Gatwick flight chaos?


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