BA travelers face third day of delays, cancellations

Carla Harmon
May 29, 2017

The airline said that it hoped to operate a "near normal schedule" at Gatwick and the "majority of services" from Heathrow on Sunday, a day after canceling all flights from both London airports.

Around one quarter of Sunday's flights set to depart from London's major hub before 4.00 pm (1500 GMT) were cancelled as the airline battled to contain the "knock-on disruption" to schedules, with aircraft and crews out of position around the world.

"I know this has been a disgusting time for customers" who have missed holiday travel and been stranded on planes, separated from luggage and stuck in lines while seeking information, Cruz said.

British Airways said it will operate a full flight schedule from Gatwick and most global flights from Heathrow on Monday.

BA cancelled flights from Heathrow and Gatwick Saturday, upending the travel plans of tens of thousands of people on a busy United Kingdom holiday weekend.


But BA is telling passengers: "If we weren't able to offer a suitable alternative flight we would offer a full refund of any unused sectors on your booking with us, but any alternative flights booked via different carriers would be at your own expense and would have to be claimed back through travel insurance". British Airways has declined to specify figures for flights or customers affected. British Airways has declined to specify figures.

British Airways cancelled all its flights from London's Heathrow and Gatwick airports on Saturday after a power supply problem disrupted its flight operations worldwide and also hit its call centers and website.

Gatwick Airport said it was continuing to advise customers travelling with British Airways to check the status of their flight with the airline before travelling to the airport.

British Airways, a unit of International Consolidated Airlines Group SA and the biggest trans-Atlantic carrier on routes between Britain and the USA, didn't say how many passengers were affected.

A new check-in system introduced past year experienced multiple failures, leading to flight delays and angering passengers.


The airline's worldwide computer system went down causing major cancellations and delays yesterday.

"We are extremely sorry for the huge inconvenience this is causing our customers and we understand how frustrating this must be", Cruz said in a video message filmed at the carrier's operations centre near Heathrow.

Diana Imbach (38), from Switzerland, said she and her husband were informed their Dublin to Heathrow flight was also cancelled and they had got confirmations of a flight on Aer Lingus around the same time.

Stranded passengers who were waiting at gates were eventually ordered to leave the airports, and faced massive lines at passport desks before they could re-enter the UK.

Today (Sunday) more than a third of BA flights from Heathrow were still cancelled and delays continued at Gatwick.


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