United to refund ticket cost to Flight 3411 passengers

Andrew Cummings
April 19, 2017

One officer was immediately placed on leave a day after the incident, and the names of the officers have not been released.

It wasn't until Tuesday that Munoz was more contrite. "Yeah, probably", Thomas Demetrio, Dao's attorney, told reporters Thursday.

"All customers on Flight 3411 from Sunday, April 9, are receiving compensation for the cost of their tickets", United said in a statement to USA TODAY's Today in the Sky blog.

Dao was one of four passengers asked to leave an overbooked United Airlines flight departing from Chicago to Kentucky on Sunday.

"They roughed him up, and the reason they were overbooked is because they were trying to get four United Airlines employees on board", he revealed. But earlier media reports revealed that Munoz, in an internal letter after the incident, blamed the passenger for being "disruptive and belligerent". "My initial words fell short of truly expressing what we were feeling". That's something that I've learned from. "The expression of apology", Munoz said. "He was a paying passenger, sitting in our seat, in our aircraft".


In the future, law enforcement will not be involved in removing a "booked, paid, seated passenger", Munoz said.

The CEO of United Airlines' parent company is pledging to review policies after a passenger was dragged off a full fight in Chicago.

"It was the worst possible model for my students, and frankly, was traumatizing to many of us who watched this from such close proximity", Powell wrote.

A spokesperson said all those on Flight 3411 on Sunday night from Chicago to Kentucky would be "receiving compensation for the cost of their tickets", according to reports from U.S. media.

Additionally, United has not answered our question about why-if these seats were so urgently needed for crewmembers-did it resort to randomly selecting a passenger to remove when there were no more volunteers willing to accept $800 in exchange for giving up their seat.


Still, outside O'Hare, protests continued on Wednesday.

"It's not so much what I thought, it's what I felt", he told ABC. They care about their customers. Later he's seen standing in the aisle saying quietly, "I want to go home, I want to go home".

"This can never, will never happen again", he said. She "absolutely" thinks the problem can be fixed.

On Capitol Hill, powerful Republican and Democratic lawmakers denounced how Dr Dao was treated and called for United to explain the situation. A protest was held Tuesday night at O'Hare.

The incident has spotlighted the common practice of overbooking and bumping passengers from flights, which airlines rely upon to avoid losing money on seats left empty by no-show passengers.


No lawsuit has been filed, but the legal team has already taken a move in that direction by filing court papers asking that the airline and the city preserve evidence in the case.

Other reports by iNewsToday

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