Uber Update Now Lets Riders Change Pickup Addresses, Improves Driver Support Policies

Carla Harmon
March 31, 2017

Have you ever ordered an Uber vehicle, only to realize after the driver is en-route that the pick-up location is incorrect?

The pick-up location, of course, is the place where the Uber driver will arrive to pick up the rider who ordered the vehicle. Now, it's releasing a few of those features it discussed, including pickup corrections users can make after they've already booked a driver, and a number of new customer support options drivers can take advantage of across a range of different areas. That experience will vary depending on which navigation app is in use, although Uber's now pushing for drivers to adopt its new in-app maps feature that started rolling out earlier this month.

The new feature is now being rolled out today for the iOS Uber app in the U.S., Canada and the U.K. No word yet on its availability for the Android app or for other territories just yet. It often begins with a phone call and ends with a canceled ride.

More info on all the new policies on Uber's blog.

The new updates give drivers and riders both a better experience, which is just about the only thing that Uber can lean on in the midst of its seemingly never-ending corporate controversies.

Uber talked about a few of the changes coming to help improve its relationship with drivers during a press call last week held to address a number of concerns, including regarding its leadership and culture.

'Instead of a one-size-fits all approach, this policy will take the entirety of a driver's time using Uber into account'.

The company also highlighted a few new Driver Support Policies that it's putting in place in the U.S. and Canada, most of which give the drivers more say in disputes related to rider complaints, wrong driver reports, wrong rider pickups, and fare adjustments. Going forward someone with three rider complaints but just 100 trips under their belt will be treated very differently than a driver who has received three complaints but completed 10,000 trips.

'When this happened in the past, the driver was paid out up to the point of cancellation, even if they claim that they completed the trip'.

And Uber now will let drivers dispute fare adjustments, to make sure they are fully compensated for their time.

Other reports by iNewsToday