EBay announces Guaranteed Delivery service for USA shoppers

Yolanda Curtis
March 21, 2017

On Monday eBay announced that this summer its shopping platform will guarantee three-day delivery in the US on more than 20 million items.

Beginning in the US this summer, eBay will allow some sellers to offer a "3 days or less" option, which will enable buyers to filter search results by items that promise delivery within a set period of time.

eBay stated that it will guarantee delivery of the ordered items within three days on 20 million of products on its platform.

By comparison, Amazon Prime offers free two-day shipping on more than 50 million items - that is, after the $99 per year membership fee.

"While the majority of items on eBay already ship within 3 days or less, as well as for free, Guaranteed Delivery will give shoppers even faster delivery options and the confidence that their items will arrive on time", Lawton wrote in a blog post.

Shipping isn't necessarily free under the program, and numerous items were already delivering in three days or less. The service, designed around instant gratification, will launch this summer and could be seen as a direct rival to Amazon Prime. Many of those already come with free shipping, and the new program basically gives a guaranteed date for when shoppers can expect their purchases to arrive. Alternatively, the buyer can also choose to return the item at no cost. The new home page is more Amazon like now. They will also get more search options as they will be able to filter, sort, and search items by a guaranteed delivery date. eBay says that it will make it right if an item doesn't arrive by the given date.

In 2015, it ended a pilot programme in the U.S. called eBay Now that offered one-hour local deliveries in certain cities.

The new move depended on sellers being able to stick to the promised delivery times, said Mr Roberts.

Guaranteed Delivery will be completely free for sellers and buyers who participate, though normal shipping charges will apply.

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