Delta Flights Grounded For Hours Due To Worldwide System Outage

Yolanda Curtis
August 9, 2016

"This is too important to fail".

Delta officials confirmed to CBS 6 agents at the Richmond station were issuing handwritten boarding passes to passengers while their systems were down Monday morning. Delta's computer systems around the world crashed overnight. Or was it more likely an internal computer glitch, as Georgia Pacific, the utility at Delta's Atlanta hub, says?

A backlog of delayed Delta Air Lines flights in Anchorage has cleared, according to an airport spokeswoman.

Delta said in a later statement the breakdown was caused by a power outage in Atlanta that began at around 2:30 am (0830 GMT).

Traveler Tracey Harris couldn't be more ready to get on her Delta flight early Monday morning. "Other Georgia Power customers were not affected by the issue with Delta's equipment".

By early afternoon, Delta said it had canceled 451 flights. He wound up booking a flight on Southwest to Chicago and driving from there.

Kraft said he did not know the type of equipment that failed or why it did. Delta meanwhile used its Twitter account to reply directly to many of those who complained.

In a later statement, the airline said: "We are aware that flight status systems, including airport screens, are incorrectly showing flights on time", the airline said in a statement.

The disruptions dealt a blow to Delta's efforts to use its recent success in avoiding flight cancellations to win over corporate and leisure customers. He called it in "all hands-on deck effort".

They also have backup power, he said.

Delta has recognized that there are still technical difficulties with boarding and their app.

Another failure could come in the next few months, Seaney said, when US Airways and American Airlines - which completed a merger previous year - is expected to switch over to the latter's systems, he said. But Fitch noted that outages can be costly due to rebooking expense and overtime, and can generate ill will with passengers.

Delta blamed the problem on a power outage.

A Good Samaritan who saw reports of the stranded travelers on TV, went to Sam's Club and bought sandwich supplies, and came to the airport to feed people who didn't want to lose their spot in line. Delta deployed carts to offer refreshments and beverages to customers at gate areas.

Bodeen said that passengers were taking the matter in stride.

"It sucks, but what are you gonna do?" said Lori Leszczynski, whose flight home to Milwaukee was delayed.

A group of students returning from a Catholic summer camp gathered in the airport atrium waiting for flights to their hometowns, and took it as a chance to spend more time with friends. "I won't be flying with them again unless if I get an fantastic voucher that can take me somewhere grand".

Lee McMillan, of Dothan, Ala., was headed to Seattle on business. The 28-year-old said she had not heard anything from Delta since then.

Staff photographer John Spink contributed to this article.

- Check your flight status before heading to the airport.

The company said travelers will be entitled to a refund if the flight is canceled or significantly delayed. As of noon, no Delta flights had been canceled at RIC.

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