Commonwealth Bank is down across Australia

Andrew Cummings
July 11, 2019

CBA said it was affecting ATMs, Eftpos and some in-branch services, but NetBank and the CommBank app were still functioning.

In a message to Gizmodo Australia a Telstra spokesperson said, "We are now investigating an issue affecting services, including EFTPOS and access to ATMS, for a number of enterprise customers nationally".

At 5pm WA time, the company confirmed the issue had been fixed, in most cases. "We are working to have full services restored as a matter of priority". "There is no need to call us if you are experiencing problems with these services".

Telstra apologised "for any issues caused" said it will provide an update once it knows more.

Some shoppers have been affected by outage including those at Woolworths who are only able to pay manually.

Telstra said it is aware of the issue and investigating it.


A Reuters reporter at one supermarket in Sydney said the problem caused havoc as automated checkouts - which account for most checkouts at many stores - were shut down and staff checked customers' signatures to process card payments.

A map showing the outages across Australia.

Both ATMs and EFTPOS terminals are believed to be affected.

The New South Wales ambulance service said there have been no interruptions to emergency services while it works with Telstra to resolve technical issues.

Commonwealth Bank also warned of "issues" with its ATMs, EFTPOS terminals and some in-branch services.

ANZ said customers were experiencing EFTPOS issues.


The Commonwealth Bank said it was "impacted by an issue" with a telecommunications provider.

Affected customers have been urged not to contact ComBank's call centre due to the high amount of calls they are receiving.

"Our teams are communicating with external providers on when services will be restored & we'll keep you updated".

"The cause of the problem is under urgent investigation".

A subsequent tweet from ANZ's official handle at 4:31pm clarified that the issue is "wide-spread".

Update: CommBank has issued another tweet that seems to point the finger pretty squarely at Telstra.


Other reports by iNewsToday

FOLLOW OUR NEWSPAPER