Skytrax names PAL as 'most improved airline' in 2019

Andrew Cummings
June 19, 2019

Skytrax Ratings are recognised as a global benchmark for airlines.

The Philippines' flag carrier is ranked #1 in this year's World's Most Improved Airlines list released yesterday, which is based on "an airline's quality improvement across the entire Awards programme".

The victor, Qatar Airways, broke a record, becoming the only airline in the ranking's history to be named the best in the world five separate years.

Fiji Airways joins airlines such as Emirates, British Airways, Etihad, Air New Zealand and Qantas as a 4-Star airline.

PAL was also named as the 30th best airline in the world this year, improving 19 places from 49th in 2018.

Fiji Airways beat out Qantas, Air New Zealand and Virgin Australia in this category to claim the top award. This marks its fifth time receiving the accolade from research firm Skytrax after winning in 2011, 2012, 2015, and 2017 - and it's the first one to do so ever since the rankings debuted in 1999.

The rankings are determined by a consumer survey of more than 21 million people, representing more than 100 different nationalities around the world.

Fiji Airways Managing Director and CEO, Andre Viljoen believes the 4-Star rating and award is a testament to the airline's hard work over the past four years, and the excellent customer experience the Fiji Airways' staff deliver in the air and on the ground.

Other airline companies included in the list are Gulf Air in sixth, United Airlines in seventh, Air Mauritius in eighth, Level in ninth, and Spirit Airlines in 10th.

SIA also won World's Best First Class, while Qatar won World's Best Business Class, and Japan Airlines won the title of World's Best Economy Class.

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