Bethesda apologises to angry fans over Fallout 76 collector’s edition bag

Yolanda Curtis
December 2, 2018

However, Bethesda's response to the public outcry is now the center of attention. Or at least, it was meant to: the duffel bag that shipped wasn't canvas after all, but instead nylon.

Update: Migliaccio & Rathod LLP, the law firm that is investigating Bethesda on alleged deceptive trade practices, is now including the nylon bag issue in their case.

The fan reaction to Fallout 76 keeps getting worse and worse. For a $60 product, it simply isn't up to the standards fans expect from Bethesda. They're even less ecstatic with Bethesda's response, which has been to offer $5 of in-game currency to make up for it. Atoms are Fallout 76's microtransaction currency, 500 of which equates to around $5. The email read: "Sorry you're not happy, bag shown was a prototype and too expensive to make, not planning to do anything about it", which makes the company sound like the worst seller on eBay.

Bethesda Studios is refusing refunds based on their digital store policy, but some players previously reported that their refunds were granted by the company's support team.

If the response from Fallout community is to believe then it's a big NO. Bethesda promised in its own advertising that the Power Armor Edition was to include a military-style "canvas west tek duffel bag" which looked pretty cool, except gamers are now receiving their $200 bundles and it has been replaced with a crappy nylon bag.

Bethesda is struggling with good PR decisions as of now, Fallout 76 is not a broken mess with its sales downhill, add to all of that the lawsuit action and this new Power Armor edition and we have another EA in the making. "We hope this doesn't prevent anyone from enjoying what we feel is one of our best collector's editions", concluded the communication.

Bethesda has since issued an apology on Twitter, and requested that those unhappy with the Power Armor Edition contact support with proof of purchase to receive 500 Atoms. Some gameplay elements will also be changing; the Stash limit will increase by 50% to 600, although Bethesda clarifies; "While this is somewhat conservative, we plan to increase the storage cap further once we verify that this change will not negatively impact the stability of the game". Ironically, this amount of atoms isn't enough to buy the in-game canvas bag.

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