Apple launches iPhone X touchscreen replacement program

Yolanda Curtis
November 11, 2018

The issues manifest with some iPhone X displays from 2017 that may become unresponsive to touch mostly due to a component failure.

Credit: Tom's GuideLate yesterday (Nov. 9), Apple posted a support note confirming that the screens some of iPhone X models either aren't responsive to touch or may respond intermittently.

It's unclear how widespread the problem is, but an online search provides more than a few instances of iPhone X users complaining about the responsiveness of their iPhone X screens. In some instances, the iPhone screen acts as if it's been touched, even when it hasn't - a behavior dubbed "ghost touch" by some iPhone X users.


There has been an ongoing touch issue with some of the iPhone X units as well as MacBook Pro 13 data loss problems and the company is now acknowledging them by launching a replacement program for both.

First up is the iPhone X, recently discontinued after the launch of the iPhone XS, iPhone XS Max, and iPhone XR. The servicing is done through Apple or an Apple Authorized Service Provider.

When the iPhone X was released past year, it ushered in a new look and feel for Apple's handsets.


If you believe your phone suffers from any touchscreen problems, you may bring it to Apple or an Apple Authorized Service Provider for a free "display module". The company says that MacBook Pro models affected by this issue were sold between June 2017 and June 2018. Apple will also fix these MacBooks free of charge.

If you're unsure whether or not your MacBook Pro is covered, you can enter its serial number on Apple's website to see if it is or isn't.


Other reports by iNewsToday

FOLLOW OUR NEWSPAPER