Windows 10 file-wiping bug

Yolanda Curtis
October 8, 2018

"Last night I updated Windows 10 and it all went smoothly, but then I find that all my files in Documents are deleted". There's been speculation the issue is linked to OneDrive, Microsoft's online file hosting and synchronisation service, or somehow linked to a bug in user profile settings.

Windows 10 users who have encountered the issue are invited to contact Microsoft Support asap, but as spotted by Bleeping Computer, the company is also inviting consumers to stop using affected PCs.


Microsoft has halted the rollout of its latest update to the Windows 10 operating system after users started complaining that it was wiping their files. She also suggested users who discovered missing files call Microsoft support at +1-800-Microsoft for assistance. In a tweet, Sarkar said that technical support teams "have the tools to get you back to a good state". Photos which are dragged from the app to your desktop are marked as Read Only, meaning if you intend to modify the photos in any way before uploading them you need to adjust their properties first or save a copy of the file.

Rafael Rivera took to Twitter to post some screenshots from the Windows feedback hub.


When the BBC used Microsoft's online chatbot to try to get help with the problem it directed us to a forum relating to a Windows 10 issue from December 2015.

Microsoft has suspended the roll-out of its October 2018 Windows update, following claims of mass file deletion. Unfortunately, that's often not the case, and occasionally really bad bugs - like user personal data getting deleted by the update - make it through the testing process.


After its "Windows 10 April 2018" update, the tech giant in September had announced a refreshed "Windows 10 October 2018 Update" with new features and enhancements for over 700 million devices running Windows 10.

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