A single Samsung Galaxy Note9 catches on fire and a lawsuit ensues

Yolanda Curtis
September 18, 2018

The Samsung Galaxy Note 9 might not be so fireproof after all, as recent reports suggest that the device caught fire while inside a NY woman's purse, destroying all of its contents in an experience the customer described as "traumatic".

According to the lawsuit, Chung, a real estate agent, was in an elevator soon after midnight on September 3, when she felt her Galaxy Note 9 "become extremely hot".

She then heard whistling and screeching sound as smoke appeared from her purse, the woman alleges.

She kept the purse on the elevator floor and tried to take the phone out, but burned her fingers as it was very hot.

Reports have emerged of a Galaxy Note 9, Samsung's latest flagship, having caught fire. For its part, Samsung told the Post that it has "not received any reports of similar incidents involving a Galaxy Note 9 device and [is] investigating the matter". The fire coming from the mobile device continued until a bystander picked the phone up with a cloth and dunked it into a bucket of water. Samsung claims that the batteries of all smartphones post Note 9 undergo eight-point check.

Battery woes seem to back to haunt Samsung. There are no witnesses of the actual occurrence apart from the woman that's suing Samsung for "unspecified damages and a restraining order barring the sales of any Galaxy Note 9s". In a state of panic, Chung dropped the allegedly burning phone and began "smashing" the elevator's buttons, kicking the device out of the elevator as she reached the lobby. The issue, which the company says is the only one reported, has triggered memories of the battery explosions in dozens of Galaxy Note 7 devices. It has taken great precautions in its battery testing, downgraded its batteries since past year, and implemented a new cooling system in the Galaxy Note 9.

Samsung and other device makers are looking for ways to boost momentum in a sluggish smartphone market.

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