Apple sued for massive damage to the MacBook keyboard

Pablo Tucker
May 14, 2018

Now it looks like the keyboard debacle has been taken one step further because according to AppleInsider, a class action lawsuit has been filed in which it claims that Apple knew about the defects in their keyboards but still chose to ship them out anyway. As per the complaint, thousands of users have experienced failures with the butterfly keyboard due to its dust-prone design.

"Rao said he purchased a 15.4" MacBook Pro with Touch Bar for $2,499 on January 5, 2018 partly based on marketing claims about its quality. Initially, Apple fix centers claimed that the issues with the keyboard were due to dust getting under the keyboard. According to the complainants, Apple did not alert them about this issue.

"Apple knew that the MacBook is defective at or before the time it began selling the affected models to the public", the court filing stated.

In 2015, Apple rolled out a MacBook that had a slimmer and more compact keyboard.

Specifically, the lawsuit states that Apple's claim that the butterfly keyboard offers "four times more key stability than a traditional scissor mechanism" is a false representation of the product. And now, the tech giant is hit with a class action lawsuit.

On its website, Apple describes the keyboard's internal mechanism (known as "butterfly") as offering "greater comfort and responsiveness" than prior models' "scissor" functionality.

Apple introduced its first butterfly keyboard back in 2015 with the release of its redesigned 12-inch MacBook laptop.

As typing is the keyboard's primary input for the laptops, the plaintiffs argue that when a keys become stuck on the MacBook or MacBook Pro the machines, which cost upwards of £1,249, become "unsuitable for its ordinary and intended use". One Apple customer started a petition demanding Apple address the keyboard issues, which garnered 17,000 signatures in a little over a week. Apple has in some ways acknowledged the problem, though not directly. "As a result of the defect, consumers who purchased a MacBook face a constant threat of non-responsive keys and accompanying keyboard failure", the complaint reads.

Plaintiffs are accusing Apple of breach of the implied warranty, a breach of the covenant of good faith, a breach of the express warranty, fraudulent concealment, a violation of the Song-Beverly Consumer Warranty Act and the Magnuson-Moss Consumer Warranty Act, the violation of California's Unfair Competition Law as well as the Consumer Legal Remedies Act. Additionally, the company should also cover all costs for fixing or replacing the defective computers.

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