Delta apologizes after woman says she was tied to wheelchair during flight

Delta apologizes after woman says she was tied to wheelchair during flight

Andrew Cummings
April 26, 2018

The latest, this time concerning an global Delta Airlines flight from Atlanta, Georgia to Amsterdam, is proving to be no different.

So before her April 1 flight from Atlanta to Amsterdam, her child made courses of action with Delta authorities to guarantee that the best possible wheelchair would sit tight for her on the opposite side of the Atlantic, WSB-TV reports.

A Delta Airlines passenger with multiple sclerosis says airline employees tied her to her wheelchair with a "dirty blanket", leaving bruises on her arm, because they didn't have the correct equipment for the flight.

Woman killed in Southwest plane tragedy called selfless " They took a dirty blanket and tied her forcefully with it.

A harrowing photograph taken during the journey shows his mother weeping in her chair with the blanket tied around her waist.

"When she started crying, she was told to "shut the f- up" or she will be 'left there, '" he wrote.

He also said that a supervisor accused her of lying about her discomfort and saying that it was not true she nearly fell out of her chair.

"We regret the perception our service has left on these customers", Delta said in a statement reported by Atlanta's WSB-TV. "But in this specific situation, there was no courtesy, no respect. There was a complete operations failure".

Maria Saliagas was reportedly offered 20,000 Delta SkyMiles for the inconvenience, according to Time, but she and her son are asking for changes in the disability policy and a refund. The airline says its "findings do not align with details shared by the customer's family", but that it is "disappointed that our customers didn't have a satisfying travel experience". "We have reached out to them, not only to resolve their concerns, but also to ensure that their return flight exceeds expectations".

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