Another day, another notable breach: This time it's a PayPal firm

Henrietta Brewer
December 6, 2017

According to Duke Energy officials, a vendor who owns one of the networks the company uses to process payments at walk-in locations said last Friday that it identified a potential compromise of personal information affecting about 1.6 million customers, including 374,000 from Duke Energy.

It said it had entirely suspended TIO's operations as of November 10 "to protect customer data as part of an ongoing investigation of security vulnerabilities of the TIO platform".

"The operations of TIO Networks were suspended to protect customer data as part of an ongoing investigation of security vulnerabilities of the TIO platform", the company said on Monday.

More than 370,000 Duke Energy customers may have had their information compromised.


No details on the type of information exposed have yet been revealed; however, PayPal says the unauthorized access was "ongoing".

PayPal acquired TIO Networks in July for $238 million in its efforts to expand services to financially underserved cosnumers.

In a statement, the VP of Revenue Services for Duke Energy, Lesley Quick, said "This TIO Networks issue has possibly and unfortunately affected some of our customers, and we are doing all we can to help".

Only TIO users have been impacted, this data breach has not affected users of any other PayPal service or PayPal itself.


"TIO systems are completely separate from the PayPal network and PayPal's customers' data remains secure", the company said.

As you may know, these data breach issues are nothing new.

TIO has notified customers, and is working with Experian to offer them a free 12-month Experian credit monitoring membership. "We will continue to communicate important updates to customers".


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