Logitech offers Harmony Link owners free Hub after backlash, share drop

Pablo Tucker
November 10, 2017

The certificate that is expiring relates to security and encryption, If Logitech allowed the Link to continue functioning, then it would pose as a security risk for customers. Anybody with a Harmony Link still under the manufacturer's one year warranty would be eligible for a free Harmony Hub, the more recent version of the device which does much the same thing. Again, we will be in touch with you regarding these updates between now and March 2018, before your Harmony Link will no longer function.

In a statement to Ars Technica, a Logitech representative confirmed the discontinuation and stated that it was first communicated to Harmony Link owners in August.

If you are a Harmony Link user, we will reach out to you between now and March 2018 to make arrangements to replace your Link with a free Harmony Hub, a product with similar app-based remote control features to Link, with the added benefit of controlling many popular connected home devices plus, it works with popular voice assistants.

We also developed this FAQ to address ongoing questions regarding this change. You can also contact the company about it here. Rather than patch the product, Logitech made a decision to kill it. Logitech also says it did not have a fire sale of Link devices in recent months-the last time it sold the Link was in 2015.

As you might expect, this all came to light because disgruntled users threatened Logitech with a class action lawsuit.

Our intention is to ensure our forums help our customers when they need support. This is common practice.

Unsurprisingly, that didn't go down well among Harmony Link owners, particularly given Logitech's attempt to assuage the bad news.

It's also unblocked the words "class action lawsuit" from its user forums but says the objective of the filter was to prevent law firms offering services on the site, which is not allowed under its Community Terms of Use. This term has since been taken off of the blocked terms list and Logitech has plans to review its forum policies.

No, we did not. Deliberately bricking those products while encouraging them to migrate to a newer model is, on the other hand, a considerably rarer thing to do - though consumers should be wary that with the rise of networked home electronics, companies can choose to turn off their tech at the flick of a button.

No, this is in reference to Harmony Link.

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