United CEO Tells 'GMA' He Felt "Ashamed" When Watching Video of Incident

Cheryl Sanders
April 13, 2017

In a second statement later in the day, Mr Munoz apologised to employees.

Oscar Munoz said "this will never happen again", adding that the last Sunday incident, which knocked $1 billion off the firm's share price, was a "system failure".

But once passengers are in their seats, "that incentive program needs to change", Munoz said.

After the initial response from United was panned by the public, CEO Oscar Munoz apologized in a statement Tuesday and in an interview with Good Morning America on Wednesday.

To say United Airlines is having a week from hell would be an understatement.


United Airlines (UAL) is vowing law enforcement officials won't again be used in dealing with bumped customers.

Dao has hired the prominent law firm Corboy & Demetrio as well as business and commercial law firm Golan Christie Taglia to represent him.

"I am not going", Dao can be heard saying.

Munoz's pledge comes after widespread outrage at a video that showed a forcible removal of a Chicago passenger on Sunday. He was licensed in Kentucky with a specialty in pulmonary disease.

United says Dao tried to strike officers that were taking him off the plane. Since he served time for the drug felonies, Dao has been working toward reinstatement of his medical license. I have to get back tonight. No passengers on the plane have mentioned that Dao did anything but refuse to leave the plane when he was ordered to do so. On Thursday, the city's aviation commissioner is expected to address a city council committee about the incident. The event stemmed from a common air travel issue - a full flight.


The letter follows an incident Sunday in which United requested that four volunteers disembark from a full plane on the tarmac in Chicago to make room for company employees.

What is United Airlines' standard operating procedure when deciding to forcibly remove passengers, including those resulting from involuntary denied boarding? When no one voluntarily came forward, United selected four passengers at random. He refused to leave. "I don't think our police department should be cooperating with that". Passenger videos of the incident show him being dragged from the plane and bleeding from the mouth.

One of the security officers could be seen grabbing the screaming man from his window seat, across the armrest and dragging him down the aisle by his arms.

It's an often-overlooked policy to which you agree when you book your tickets. His lawyers in IL released a statement saying in part, 'The family of Dr. Dao wants the world to know that they are very appreciative of the outpouring of prayers, concern and support they have received'.

"The family of Dr. Dao wants the world to know that they are very appreciative of the outpouring of prayers, concern and support they have received".


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