United CEO: not to fire employees involved in passenger-dragging incident

Andrew Cummings
April 22, 2017

They want to know more about why and how Chicago Department of Aviation Police dragged Kentucky doctor David Dao off the Chicago-to-Louisville flight on April 9 after the airline involuntarily bumped him and three other passengers to accommodate airline employees.

"We are and will make the necessary policy changes to ensure this never happens again", Munoz said. "There was never a consideration for firing an employee".

NEW YORK (CNNMoney) - No one at United Airlines has lost their job after a passenger was dragged of an aircraft last week.

Shares of United Continental Holdings Inc (UAL.N) were down 4.12 percent in afternoon trading, despite earnings that outperformed analyst expectations on several key metrics. He also repeated his characterization of the incident as a "system failure", and he described the entire experience as "a true learning opportunity" and "a watershed moment for our company", the report added.

Mr Dao's lawyers have taken steps ahead of impending legal action against the airline and the city of Chicago, which operates O'Hare Airport.

United Airline's Image Takes Online Beating In Memes, Comments: Social media reaction to video footage of a passenger being dragged from a full flight Sunday night has been swift and merciless.

United Airlines' reputation is circling the drain after the forcible removal of a passenger from one of its flights went viral and made worldwide headlines last week. "They can and should expect more from us", said the CEO.

And some U.S. politicians have called for a total ban on overselling flights.

United is further reviewing its policies and training programs and will announce the results by April 30.

However, United President Scott Kirby told reporters during a conference call yesterday that it was now too early to tell if the company's business in China would be hurt by the incident. Our forecast for the (April-through-June) quarter didn't change at all. Dao emigrated to the United States from Vietnam.

Barclays analyst Brandon Oglenski told Munoz that "accidents happen. hopefully, we can put this behind us".

"We've always thought to repay our customers' trust with the highest quality of service and deepest level of respect and dignity", Munoz said.

Nevertheless, executives expressed confidence in the direction United is headed, with Kirby saying that a 3-month-old effort to fill in network gaps out of the airline's hubs is improving margins faster than expected.

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