Pulling back the curtain on hidden heroes: Emergency dispatchers

Cheryl Sanders
April 13, 2017

National Public Safety Telecommunicators Week is the time to thank our Clarksville-Montgomery 9-1-1 center dispatchers for all their hard work. They've been titled the unsung heroes, the angels of the airwaves.

"Childbirth is not a call we get every day and since it was my first time, it was probably the most nervous I've ever been on a phone call", said Hall.

Take, for example, a recent "Ask the Chief" post on Lake County's Website entitled "What does a dispatcher do?" in which Lake County Sheriff's Chief Deputy Frank Leonbruno sheds some light on the many responsibilities public safety telecommunicators take on in their day-to-day jobs.

These team members help save countless lives by handling emergency telephone calls, dispatching law enforcement resources, and providing moral support to people in distress. "They handle complex duties that require significant technical and analytical abilities".

The Elkhart County Sheriff's Department is asking the public to take a moment and thank a 911 dispatcher. Your commitment to your profession is appreciated by all of APCO International, the public safety communications community, and the citizens you serve. One area dispatcher says his job is very rewarding. "Our officers rely on them to get the most accurate information that they can get".

In addition, they conduct background checks on potential suspects for detectives, enter wanted and missing persons into a national database, and monitor and update the police department's social media "so the public is immediately made aware of important information", Kudrick said.

"People don't see us, they don't know, they just hear us so they may never see are faces".

Other reports by iNewsToday